Terms & Privacy

INTRODUCTION

Welcome to the Orange Living Limited / Orange Bricks Ltd T/A Loc8me privacy notice.

Loc8me respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

  1. IMPORTANT INFORMATION AND WHO WE ARE
  2. THE DATA WE COLLECT ABOUT YOU
  3. HOW IS YOUR PERSONAL DATA COLLECTED
  4. HOW WE USE YOUR PERSONAL DATA
  5. DISCLOSURES OF YOUR PERSONAL DATA
  6. INTERNATIONAL TRANSFERS
  7. DATA SECURITY
  8. DATA RETENTION
  9. YOUR LEGAL RIGHTS
  10. GLOSSARY

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE 

This privacy notice aims to give you information on how Loc8me collects and processes your personal data through your use of this website, including any data you may provide through this website when you [sign up to our newsletter, purchase a product or service or take part in a competition].

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

CONTROLLER

Orange Living limited (06537787) & Orange Bricks Limited (09812328) Trading as Loc8me is made up of different legal entities, details of which can be found here . This privacy notice is issued on behalf of loc8me so when we mention loc8me, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us. Orange Living limited (06537787) / Orange Bricks Limited (09812328) are the controllers and responsible for this website.

We have appointed a [data protection officer (DPO) OR data privacy manager] who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise [your legal rights], please contact the [DPO OR data privacy manager] using the details set out below.

CONTACT DETAILS  

Our full details are:

Full name of legal entity: Orange Living limited (06537787) / Orange Bricks Limited (09812328)

Name or title of [DPO OR data privacy manager]: Raffaele Russo, Director

Email address: [email protected]

Postal address: 3 Ashby Square, Loughborough, Leicestershire. LE11 3AA

Telephone number: 07810 566095

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES  

This version was last updated on 23rd April 2018.

The data protection law in the UK will change on 25 May 2018. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until May 2018 as we are still working towards getting our systems ready for some of these changes.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS  

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

4.  HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Click [here] to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by Contacting us.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity (b) Contact Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our products/services and grow our business)

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

THIRD-PARTY MARKETING

We will get your express opt-in consent before we share your personal data with any company outside the loc8me group of companies for marketing purposes.

OPTING OUT

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by Contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

COOKIES  

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

CHANGE OF PURPOSE  

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area (EEA).

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?  

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are 6 Years.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 6 years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

If you wish to exercise any of the rights set out above, please Contact us.

NO FEE USUALLY REQUIRED  

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU  

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND  

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. GLOSSARY

LAWFUL BASIS 

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by Contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES 

INTERNAL THIRD PARTIES 

Other companies in the Orange Living Ltd Group and who are based United Kingdom and provide IT and system administration services and undertake leadership reporting.

EXTERNAL THIRD PARTIES

YOUR LEGAL RIGHTS

You have the right to:

x

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Book Maintenance

heating and/or hot water

Heating and/or hot water

kitchen

Kitchen

bathroom and toilet

Bathroom and toilet

lighting

Lighting

electricity

Electricity

water leaks

Water leaks

alarms and smoke detectors

Alarms and smoke detectors

doors and locks

Doors and locks

window

Window

damp/mould_ internal walls_ floors and ceilings

Damp/Mould. Internal walls, floors and ceilings

exterior and garden

Exterior and garden

furniture

Furniture

smell gas

Smell gas

fire

Fire

pests/vermin

Pests/vermin

other

Other

Heating and/or hot water

Heating and hot water off?

Please check whether the boiler is turned on. If the boiler cannot be turned on or if there is no hot water or heating after the boiler has been turned on then please contact us by telephone on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull : ‭07384 463312

Heating off but hot water working?

Check the heating timer/thermostat and make sure it is set up so the heating comes on and off and at the correct temperature.

If the heating is still not working then please call us on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull : ‭07384 463312

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

Kitchen

Problem with an appliance?

If an engineer visits your property and the appliance isn’t working because of miss-operation you might be charged the call out.

Please let us know the fault in detail and the make and model number. This is either found on the front or on a sticker on the inside of the appliance.

Sinks and taps?

If the sink is blocked with food waste or cooking oil, this would be chargeable back to you.

If you still need us to help or for any other issues please report using the button below :

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

Bathroom and toilet

If your only bathroom or toilet in the house is completely out of use, this is classified as an emergency so please call us on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull :‭ 07384 463312

For any other issues please report using the button below, let us know as much detail as you can and upload a photo :

Lighting

Bulbs gone?

The replacement of standard light bulbs is tenant responsibility, we would recommend buying LED ones. They cost a bit more to buy but will save you on your bills.

Any non-standard bulbs please send us a photo of the light fitting and report this using the button below :

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

Electricity

Power off in all of the house?

Please check your fuse box or consumer unit to see if circuit breakers require resetting.

If you are unsure on how to reset a fuse board, please watch this quick video.

Click here for the video

If this does not work check to see if your neighbours have power. If they also do not have electricity, it will most likely be a general power cut. For more information about when it will come back up, you must report your power cut to the National Grid on 0845 835 1111.

If there is no power cut then you must contact us by telephone on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull : ‭07384 463312

Power off in part of the house?

Please check your fuse box or consumer unit to see if circuit breakers require resetting. If circuit breakers do not require resetting, please contact us by telephone on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull : ‭07384 463312

If you are unsure on how to reset a fuse board, please watch this quick video.

Click here for the video

Other electrical issues?

Please report using the button below, let us know as much detail as you can and upload a photo :

Water leaks

If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating an electrical fitting) it is classified as an emergency and it must be reported by telephone as soon as possible. Call us on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull :‭07384 463312

In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately.

If the leak is coming from your bathroom or shower, please stop using this and report the issue using the maintenance button below. If your only bathroom or shower is out of use, please call us on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull : ‭07384 463312

Always try and contain any leak with a bucket or large pan as best you can until we can get there.

Alarms and smoke detectors

Smoke alarms?

Alarm does not turn off (constantly sounds)

This is classified as an emergency and must be reported to us by telephone as soon as possible. Call us on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull : ‭07384 463312

Alarm sounds intermittently or does not sound at all

The majority of smoke alarms in our properties are mains powered or battery powered.

If your alarm is mains powered, please check the fire alarm panel and send a photo of the error message that it will be displaying.

Please report using the button below :

Property alarm?

Alarm does not turn off (constantly sounds)

This is classified as an emergency and must be reported to us by telephone as soon as possible. Call us on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull : ‭07384 463312

Alarm sounds intermittently or does not sound at all

Please report using the button below :

Doors and locks

Locked out or locks not working?

If you are locked out, there is a £30 call-out charge which will need to be paid in cash to the person attending.

If there is a fault with the lock and you cannot gain entry to the property at all or if the property is not secure then this is an emergency and you should call us on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull : ‭07384 463312

If the property is secure and you have an issue with a lock, please report this using the button below :

Lost Key?

It is £20 per key if you need us to replace one for you. Please report this below :

Burglary?

If you have been burgled, contact the police (call 999) and call us on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull : ‭07384 463312

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

Window

Curtains/blinds?

Please report using the button below, let us know as much detail as you can and upload a photo :

Broken windows/broken glass?

If the window is completely smashed and the property is not secure, this is classed as an emergency, please call us on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull : ‭07384 463312

Any other issues, please report using the button below :

Window frame, handle or locks?

Please report using the button below, let us know as much detail as you can and upload a photo :

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

Damp/Mould. Internal walls, floors and ceilings

Damp or mould?

If the mould or damp is similar to the one shown in this picture then the problem may be due to condensation. Small patches of mould can be wiped off but please report larger patches or problems.

If the mould has arisen due to condensation and that condensation has been caused by the action of a tenant (such as drying clothes indoors without adequate ventilation or blocking off an air brick) then resolving the issues caused by the condensation are a tenant's responsibility.

Please report the issue using the button below and upload a picture of the problem :

Carpets or flooring damaged?

Please report using the button below, let us know as much detail as you can and upload a photo :

Dropped or loose floorboards?

Please report using the button below, let us know as much detail as you can and upload a photo :

Floor or wall tiles loose or damaged?

Please report using the button below, let us know as much detail as you can and upload a photo :

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

Exterior and garden

Drains Blocked?

If the drains are blocked with food waste or cooking oil, this would be chargeable back to you.

If you still need us to help or for any other issues please report using the button below :

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

Furniture

Please report using the button below, let us know as much detail as you can and upload a photo :

Smell gas

If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999.

After that you must contact us by telephone on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull : ‭07384 463312

Fire

If there is a fire at the property under no circumstance should you try to put it out yourself.

You must immediately evacuate the property and then contact the emergency services to report the fire (call 999).

 

 

After that you must contact us by telephone on :

Loughborough : 07798 700343
Lincoln : 07876 693662
Hull : ‭07384 463312

Pests/vermin

If the pest/vermin issue is tenant fault (e.g.rubbish left inside the house) then this would be chargeable back to you.

Please explain the problem in as much detail as possible and provide details of which room(s) are affected, when the problem was first noticed and how frequent the problem is :

Other

Please report using the button below, let us know as much detail as you can and upload a photo :

Please book houses from same city. ;)

We reserve 1.5 hours for each viewing, so you can add more houses to your viewing if you like.