Office

Client Relationship & Portfolio Manager

  • location_cityLoughborough
  • business_centerFull time
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Who we are

loc8me is an ever-growing student lettings company with nationwide offices. Our vision is to provide industryleading accommodation experiences for our students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental. We are looking for a Client Relationship Manager to assist with the delivering of central processes & business growth nationwide. The ideal candidate will place a huge emphasis on delivering service to a high standard and be passionate about delivering a first-class experience.

 

Why come and work with us

● You’ll be part of a company that values innovation and alternative thinking

● We invest in and value personal development

● You’ll be part of an audaciously ambitious and growing company

● You’ll be working alongside great people

Key duties and requirements include:

  • Proactive relationship management. Regularly engage with existing clients through scheduled meetings, calls, and email updates to understand their needs and concerns.
  • Ensuring the business remains aligned with the Terms of Business and Service Level Agreements set out.
  • Work closely with internal teams like lettings, marketing, and operations to ensure seamless client experience and delivery of services.
  • Address client inquiries, complaints, and issues promptly and efficiently, providing solutions to maintain high satisfaction levels.
  • Conduct in-depth analysis of client needs and goals to tailor solutions and services that align with their specific requirements.
  • All aspects of on boarding New Assets/Portfolios company wide
  • Inspect all Assets annually alongside the Asset Manager ensuring the portfolio is being managed to a high standard
  • Ensure portfolio performance is being up kept and managed to a high standard

Essential skills:

  • Excellent organisational skills
  • Excellent communication skills in order to provide a high-quality to service to internal and external stakeholders
  • Excellent attention to detail and the ability to report at all levels
  • ARLA Qualified to level 3 minimum
  • Experience & knowledge of the Property & Lettings Industry
  • Experience in dealing with high end stakeholders and educating on investments
  • Experience & knowledge in nationwide property markets
  • Self-motivated and ability to work on own initiative
  • Ability to prioritise workload and work to deadlines
  • Flexible and adaptable in approach to work

Additional information

Details
● Hours of work: 40 hours per week
● Starting Salary: £35,000-£45,000
● Nationwide travelling to all cities
● Driving licence required and personal car preferred

Think you are a good fit? Apply below now

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