My wifi is having issues, what do I do?

loc8me

5 min read

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Most of our properties are equipped with either Sky or Virgin WiFi. You’ll need to contact them directly for any support. Here are their contact details:

Sky Support

Phone: 0333 759 6666
Note: Ignore the residential support prompts and allow the call to connect to the business team.
Email: groupadmin@skybusinesssupport.sky
Please provide the full address, postcode, a description of the issue, and a contact name and number in case an engineer visit is necessary.

Virgin Support

Phone: 0800 052 5761
Be prepared to provide the following information:
- Account Name: Stack Utilities Ltd
- Postcode: Your property’s postcode
- MAC Address: CM MAC (located on the back of the router)