National Operations Manager (Maternity Cover)

  • location_cityBath
  • business_centerFull time
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Who we are

National Operations Manager
loc8me is an ever-growing student lettings company with nationwide offices. Our vision is to provide
industry-leading accommodation experiences for our students and our landlords across the country. You will be
joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence
fundamental.

We are looking for a Regional Operations Manager to assist with the daily operational duties nationwide. The ideal
candidate will place a huge emphasis on customer service and be passionate about delivering a first-class
experience. As a National Operations Manager, you will be responsible for assisting the Operations Director in
leading a team of Branch Managers nationwide.

Why come and work with us
● You’ll be part of a company that values innovation and alternative thinking
● We invest in and value personal development
● You’ll be part of an audaciously ambitious and growing company
● You’ll be working alongside great people

Key duties and requirements include:

  • Train and develop Branch Managers in local offices and support their personal development
  • Train and support Branch Managers in local offices with complaint handling
  • Understand and implement company processes to ensure the Tenant and Landlord experience is exceptional
  • Audit and support all things asset management and lettings portfolio performance company wide
  • Support the compliance management team to ensure the business and portfolios remains compliant
  • Introducing and educating new legislation requirements and HMO licencing to internal and external stakeholders when required
  • Support Branch Managers with Utility Management
  • Manage all Marketing aspects alongside Marketing Manager
  • Implement and manage the company KPIs and review on a monthly basis with the Operations Manager

Essential skills:

  • Excellent organisational skills
  • Excellent communication skills in order to provide a high-quality to service to internal and external stakeholders
  • The ability to/proven track record of working remotely across a branch/retail network.
  • Support in the recruitment process and decision making.
  • Ability to grow a lettings business.
  • ARLA Qualified to level 3 minimum
  • Experience & knowledge of the Property & Lettings Industry
  • Experience in dealing with high end stakeholders and educating on investments
  • Experience & knowledge in nationwide property markets
  • Self-motivated and ability to work on own initiative
  • Ability to prioritise workload and work to deadlines
  • Flexible and adaptable in approach to work

Additional information

Details

● Hours of work: 9am till 5.30pm Monday to Friday
● Competitive Salary: Dependent on Experience
● Driving licence required and personal car preferred

Think you are a good fit? Apply below now

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