About Us. We’ve come a long way since director Raffaele Russo started letting and managing properties from his Loughborough University bedroom! Always a creative and entrepreneurial spirit, Raffaele opened our first office in 2008 with great ambitions for the business. Since then, we’ve grown significantly, we now employ over 30 members of staff and manage over 1600 properties across 4 different cities: Loughborough, Lincoln, Hull, London and Nottingham. We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch, wherever they are in the UK! Our properties are not the only thing we are proud of; we place a great emphasis in our customer service and making sure our tenants feel truly at home, wherever they are in the UK. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow. We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights, and is well suited to taking us higher! Over the next 10 years, our ambition is to establish loc8me as a major player in every significant university city.

Raffaele Russo
Managing Director
Charlie Krarup
Operations Manager
Helen Russo
Accounts Manager
Emma White
Nottingham Manager / Owner
Elinor O'Neill
London Manager / Owner
Ashley McMinn
Loughborough Branch Manager
Jess Heggs
Loughborough Lettings Superstar
Jade Pegg
Loughborough Lettings Superstar
Sophie Biddle
Loughborough Property Manager
Craig Thomas
Loughborough Property Manager
Sam Moore
Hull Manager / Owner
Ashleigh Michaels
Hull Branch Manager
Martyn Adams
Hull Property Manager
Mike Birkinshaw
Lincoln Branch Manager
Janette Miller
Lincoln Property Manager
Duane Toyne
Lincoln Maintenance

Why we are different. We take great pride in the services we offer, to both students and landlords, as well as our expertise in each of our serviced areas. Crucially, we vow never to stagnate and always look for feedback and ways to improve. Additionally, our fresh approach to marketing and advertising ensures we remain relevant and ahead of the trend; you may have seen some of our Lego Men in national headlines! Sometimes, we may not perform as you expected we should. Trust us, it’s never done on purpose, but we vow that if haven’t lived up to your expectations, we will do everything in our power to make sure you leave happy and that we learn from the experience in the future. If you do have an issue you would like to talk to us about, our formal procedure is that you put your complaint in writing and send it to us via email. We will get back to you within 5 working days.

But, we trust it won’t ever get this far. We are only a phone call away and our door is always open for a chat before any problems get to a point where you feel you have to formally write to us. We love feedback, and always want to learn!

Our Services

We offer our landlords two comprehensive packages. A Fully Managed service provides you with a hands off, hassle free property experience, whilst our Tenant Introduction service ensures that your property is rented year on year!

  • FULL MANAGEMENT
  • Advertise the property and conduct viewings
  • Arrange access with current tenants
  • Conduct contract signing and guarantor references
  • Deposit collection and protection
  • Collection of rent and notification of rent overdue
  • Handing of all keys
  • Prepare and send statements outlining income and expenditure
  • Prompt payment of rents to landlords accounts.
  • Management of the utility bills on inclusive packages.
  • Organising and arranging general repairs and maintenance works required
  • Organising and arranging any certificates required for compliance
  • Conducting inventories, periodic inspections and closing inspections
  • Arranging end of tenancy cleaning and maintenance
  • Provide all documents obtained to the landlord
  • Handing over to the incoming tenants.
  • Returning deposits and Managing deposit deductions where necessary
  • TENANT INTRODUCTION
  • Advertise the property and conduct viewings
  • Arrange access with current tenants
  • Conduct contract signing and guarantor references
  • Deposit collection

Landlord Opportunities. Whether you are looking to just get started in student property, or you’re a seasoned investor/landlord with a large portfolio, we can offer a wide range of fantastic and relevant advice for whatever your objectives are. We have an in-depth understanding of student investments and over the years have built up a great network of agents who supply us with a consistent stream of properties. Please don’t hesitate to get in touch with us regarding your student investment requirements!

Property Re-Investment. As much as we work to push your rental returns; at a point, every house requires some attention and care to ensure it remains attractive to the ever increasingly discerning student. We always encourage our landlords to re-invest into their properties periodically to ensure that the usual wear and tear does not jeopardise the likelihood of your property achieving high rental returns. We have an in house property renovation team who can provide advice, quotations and carry out improvement works to your property to ensure it remains the pick of the bunch. With the introduction of the Article 4 Derivative in many university cities, this is a prime opportunity to get ahead of the market and ensure your property is positioned to achieve above market rent.

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heating and/or hot water

Heating and/or hot water

kitchen

Kitchen

bathroom and toilet

Bathroom and toilet

lighting

Lighting

electricity

Electricity

water leaks

Water leaks

alarms and smoke detectors

Alarms and smoke detectors

doors and locks

Doors and locks

window

Window

damp/mould_ internal walls_ floors and ceilings

Damp/Mould. Internal walls, floors and ceilings

exterior and garden

Exterior and garden

furniture

Furniture

smell gas

Smell gas

fire

Fire

pests/vermin

Pests/vermin

other

Other

Heating and/or hot water

Heating and hot water off?

Please check whether the boiler is turned on. If the boiler cannot be turned on or if there is no hot water or heating after the boiler has been turned on then please contact us below.

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Heating off but hot water working?

Check the heating timer/thermostat and make sure it is set up so the heating comes on and off and at the correct temperature.

If the heating is still not working then please contact us below

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Other?

Please report using the button below, let us know as much detail as you can and upload a photo:

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Kitchen

Problem with an appliance?

If an engineer visits your property and the appliance isn’t working because of miss-operation you might be charged the call out.

Please let us know the fault in detail and the make and model number. This is either found on the front or on a sticker on the inside of the appliance.

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Sinks and taps?

If the sink is blocked with food waste or cooking oil, this would be chargeable back to you.

If you still need us to help or for any other issues please report using the button below:

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Bathroom and toilet

If your only bathroom or toilet in the house is completely out of use then please report using the button below. Please let us know as much detail as you can and remember to upload a photo: *Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Lighting

Bulbs gone?

The replacement of standard light bulbs is tenant responsibility, we would recommend buying LED ones. They cost a bit more to buy but will save you on your bills.

Any non-standard bulbs please send us a photo of the light fitting and report this using the button below :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Electricity

Power off in all of the house?

Please check your fuse box or consumer unit to see if circuit breakers require resetting.

If you are unsure on how to reset a fuse board, please watch this quick video.

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Click here for the video

If this does not work check to see if your neighbours have power. If they also do not have electricity, it will most likely be a general power cut. For more information about when it will come back up, you must report your power cut to the National Grid on 0845 835 1111.

Power off in part of the house?

Please check your fuse box or consumer unit to see if circuit breakers require resetting. If circuit breakers do not require resetting, please contact us below

If you are unsure on how to reset a fuse board, please watch this quick video.

Click here for the video

Other electrical issues?

Please report using the button below, let us know as much detail as you can and upload a photo :

Water leaks

If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating an electrical fitting) it is classified as an emergency and it must be reported below ASAP. In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately. If the leak is coming from your bathroom or shower, please stop using this and report the issue using the maintenance button below. If your only bathroom or shower is out of use, please contact us below. Always try and contain any leak with a bucket or large pan as best you can until we can get there. *Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Alarms and smoke detectors

Smoke alarms?

Alarm does not turn off (constantly sounds)

This is classified as an emergency and must be reported to us as soon as possible.

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Alarm sounds intermittently or does not sound at all

The majority of smoke alarms in our properties are mains powered or battery powered.

If your alarm is mains powered, please check the fire alarm panel and send a photo of the error message that it will be displaying.

Please report using the button below :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Property alarm?

Alarm does not turn off (constantly sounds)

This is classified as an emergency and must be reported to us as soon as possible.

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Alarm sounds intermittently or does not sound at all

Please report using the button below :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Doors and locks

Locked out or locks not working?

If you are locked out, there is a £30 call-out charge which will need to be paid in cash to the person attending.

If there is a fault with the lock and you cannot gain entry to the property at all or if the property is not secure then this is an emergency and you should get in touch ASAP.

If the property is secure and you have an issue with a lock, please report this using the button below :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Lost Key?

It is £24 (including VAT) per key if you need us to replace one for you. Please report this below :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Burglary?

If you have been burgled, contact the police (call 999) and let us know ASAP:

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Window

Curtains/blinds?

Please report using the button below, let us know as much detail as you can and upload a photo :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Broken windows/broken glass?

If the window is completely smashed and the property is not secure, this is classed as an emergency, so please get in touch ASAP.

Any other issues, please report using the button below :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Window frame, handle or locks?

Please report using the button below, let us know as much detail as you can and upload a photo :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Damp/Mould. Internal walls, floors and ceilings

Damp or mould?

If the mould or damp is similar to the one shown in this picture then the problem may be due to condensation. Small patches of mould can be wiped off but please report larger patches or problems.

If the mould has arisen due to condensation and that condensation has been caused by the action of a tenant (such as drying clothes indoors without adequate ventilation or blocking off an air brick) then resolving the issues caused by the condensation are a tenant's responsibility.

Please report the issue using the button below and upload a picture of the problem :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Carpets or flooring damaged?

Please report using the button below, let us know as much detail as you can and upload a photo :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Dropped or loose floorboards?

Please report using the button below, let us know as much detail as you can and upload a photo :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Floor or wall tiles loose or damaged?

Please report using the button below, let us know as much detail as you can and upload a photo :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Exterior and garden

Drains Blocked?

If the drains are blocked with food waste or cooking oil, this would be chargeable back to you.

If you still need us to help or for any other issues please report using the button below :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Other?

Please report using the button below, let us know as much detail as you can and upload a photo :

*Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Furniture

Please report using the button below, let us know as much detail as you can and upload a photo : *Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Smell gas

If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999. After that you must contact you property manager ASAP or If you’re in London please contact the below number. London: 07972 611317 *Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Fire

If there is a fire at the property under no circumstance should you try to put it out yourself. You must immediately evacuate the property and then contact the emergency services to report the fire (call 999).  

Download PDF

After that you must contact you property manager ASAP or If you’re in London please contact the below numbers: London: 07972 611317 *Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Pests/vermin

If the pest/vermin issue is tenant fault (e.g.rubbish left inside the house) then this would be chargeable back to you. Please explain the problem in as much detail as possible and provide details of which room(s) are affected, when the problem was first noticed and how frequent the problem is : *Please note that we are currently experiencing a huge volume of maintenance requests. We will endeavour to get back to you as soon as possible but it might take a little longer than usual during this busy period.

Other

Please report using the button below, let us know as much detail as you can and upload a photo :

Please book houses from same city. ;)

We reserve 1.5 hours for each viewing, so you can add more houses to your viewing if you like.