Most of our properties are equipped with either Sky or Virgin WiFi. You’ll need to contact them directly for any support. Here are their contact details: Sky Support

• Phone: 0333 759 6666 Note: Ignore the residential support prompts and allow the call to connect to the business team.
• Email: groupadmin@skybusinesssupport.sky Please provide the full address, postcode, a description of the issue, and a contact name and number in case an engineer visit is necessary.

Virgin Support

• Phone: 0800 052 5761 Be prepared to provide the following information:
  • Account Name: Stack Utilities Ltd
  • Postcode: Your property’s postcode
  • MAC Address: CM MAC (located on the back of the router)

You can reach the utility department by emailing utility@loc8me.co.uk 

The Fair-Bills-Inclusive Policy applies to tenants whose rent includes utilities such as electricity, gas, water, and broadband. This policy is designed to ensure that utility usage remains reasonable and proportional. It provides tenants with peace of mind while protecting them from the risk of overspending on these services. Under the policy, a fair-usage allowance is set, which is the maximum amount tenants can use for these services without incurring additional charges. While the allowance is generous, it applies collectively to all tenants, meaning everyone is responsible for ensuring no one exceeds the limit. If the total usage exceeds the allowance, additional fees will apply. The allowance is typically calculated for a 12-month period, but if your tenancy is shorter, it will be adjusted accordingly.

This can vary widely! Most properties are fully furnished, typically providing:

• Major kitchen appliances
• Seating
• Bedroom furniture: bed, desk, desk chair, wardrobe, and drawers

Some properties may also include small appliances like microwaves, toasters, and ironing boards. To confirm what’s included in your Loc8me home, be sure to check with your asset manager!

We have a range of properties, from 1-bedroom studios to 19-bedroom mansions. Explore our range

It's as simple as 1,2,3...

1. Enquire about one or more properties that you're interested in viewing.
2. Attend the viewing and see your next future home in person
3. Request a contract for the property. This would require us to know all the tenant's first name, email and phone number.

If you have any maintenance issues, please report this to us using the Book maintenance button.

Each tenant will need a UK based guarantor that is either a UK homeowner or earns 5x the sum of an individual’s rent.

If you are a full time student throughout your whole tenancy, you are exempt from paying council tax.