Management

Assistant Branch Manager

  • location_cityLiverpool
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Who we are

Join loc8me!

loc8me isn’t your average lettings agency.

We’re a fast-growing, nationwide student lettings business on a mission to deliver industry-leading accommodation experiences for both our students and landlords. We don’t do mediocre. We don’t stand still. We grow, improve and raise the standard constantly.

When you join loc8me, you join a company where:

  • Opportunity is real
  • Progression is earned
  • Standards are high
  • Energy is contagious
  • Ambition is encouraged

If you’re ready to take ownership, support a busy team and make a genuine impact, keep reading.

The Role – Assistant Branch Manager

As an Assistant Branch Manager, you will play a key role in supporting the day-to-day operation of the branch, with primary responsibility for managing the maintenance team, contractor relationships and maintenance delivery across the portfolio.

You will work closely with the wider lettings and asset management teams to ensure properties are well maintained, issues are resolved quickly and landlords and tenants receive a consistently high standard of service.

This is a hands-on leadership role for someone who is organised, confident and comfortable managing people, priorities and contractors in a fast-paced environment.

Key duties and requirements include:

  • Lead, manage and develop the branch maintenance team
  • Complete regular 1-2-1s, staff reviews and performance conversations
  • Manage contractor relationships, availability, performance and service standards
  • Allocate, monitor and follow up maintenance jobs
  • Ensure urgent and high-risk issues are escalated appropriately
  • Review contractor quotations, invoices, reports and completion evidence
  • Monitor maintenance costs and support effective budget control
  • Support the onboarding and training of new maintenance team members
  • Maintain clear communication between maintenance, lettings and asset management teams
  • Support Asset Managers with inspections, maintenance planning and landlord updates
  • Support the lettings team during busy periods, including move-ins, checkouts and property preparation
  • Help coordinate refurbishment works, compliance works and property improvement projects
  • Build strong relationships with landlords, tenants, suppliers and contractors
  • Manage maintenance-related complaints professionally and efficiently
  • Support compliance works, HMO licensing requirements and legal obligations
  • Assist with utility issues, in-tenancy processes and emergency maintenance situations
  • Support branch reporting, KPI tracking and operational reviews
  • Maintain high office standards, including organisation, upkeep and compliance
  • Oversee company vehicles, including MOTs, tax, servicing and general upkeep
  • Provide wider operational support across the branch when required

Essential skills:

  • Has experience managing people, contractors or operational teams
  • Has strong organisational and problem-solving skills
  • Communicates clearly, confidently and professionally
  • Can manage multiple priorities and work to deadlines
  • Takes ownership and sees tasks through from start to finish
  • Can challenge poor performance and maintain high standards
  • Is commercially aware and understands the importance of cost control
  • Is adaptable, resilient and solutions-focused
  • Brings energy, accountability and a hands-on attitude
  • Works well with different departments and supports the wider team

Additional information

Why loc8me?

  • Be part of an ambitious, scaling business
  • Genuine progression opportunities
  • Investment in leadership development
  • Work alongside driven, high-performing teams
  • Take ownership of maintenance delivery across a busy property portfolio
  • Make a real impact on team performance and service standards

This isn’t just an administrative support role. It is an opportunity to lead a key area of branch operations, develop a team and improve how we deliver maintenance and property management services.

Benefits

  • Competitive salary package
  • New business commission structure
  • Lettings commission paid
  • Paid birthday off
  • Christmas Eve off when it falls on a weekday
  • Up to three additional days of paid holiday after one year of service
  • Time Off in Lieu
  • Paid overtime
  • Four days of paid sick leave
  • Enhanced maternity and paternity leave
  • Pension scheme
  • Employee Assistance Programme
  • Access to the loc8me Community Card
  • Referral bonus scheme
  • Paid professional courses and qualifications
  • Regular company social events

Role Details

  • Working hours: 9:00am to 5:30pm, Monday to Friday
  • 15 Saturdays per year, 10:00am to 3:00pm
  • Full UK driving licence required
  • Access to a personal vehicle preferred
  • Travel between loc8me cities may be required

Work Location: In person

Think you are a good fit? Apply below now

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