Accounts

Client Account Manager

  • location_cityLoughborough
  • account_balance_wallet£30,000.00
  • business_centerFull time
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Who we are

loc8me isn’t your average lettings agency.
We’re a fast growing, nationwide student lettings business on a mission to deliver industry leading accommodation
experiences for both our students and our landlords. We don’t do mediocre. We don’t stand still. We grow, we
improve, and we raise the standard, constantly.

When you join loc8me, you join a company where:
● Opportunity is real
● Progression is earned
● Standards are high
● Energy is contagious
● And ambition is encouraged

If you want a role where you can make an impact and not just fill a seat, keep reading.

The Role – Client Account Manager

As a Client Account Manager, you’ll play a key leadership role within the client accounts function, supporting the
delivery of exceptional service across loc8me portfolios nationwide.

You’ll be responsible for overseeing the day-to-day operational performance of the client accounts team, ensuring
processes are efficient, deadlines are met, and both landlords and tenants receive a professional, high-quality
experience.

Working closely with the Finance Director, you’ll lead, support and develop a team while helping drive performance,
accountability and continuous improvement across the department.

This is a fast-paced leadership role that requires strong organisational skills, confidence managing people, and a
proactive mindset.

Key duties and requirements include:

  • Developing the team to deliver and maintaining great relationships with Landlords, Tenants, and Contractors
  • Carry out monthly rent arrears meetings with our higher investors.
  • Ensuring all of the teams payment deadlines are fulfilled in a timely manor
  • Assisting with escalated rent arrears and complaint handling
  • Developing processes to ensure the Tenant and Landlord experience is exceptional
  • Review and audit the accounts team performance
  • Quality operations to ensure the team are working to the best of their abilities
  • Recruit new team members
  • Set company KPIs and review on a monthly basis with the Finance director
  • Deliver monthly 1-2-1s, staff reviews and annual appraisals
  • Provide initial and ongoing training to all team members
  • Build & maintain effective working relationships with the branches

Essential skills:

  • Excellent organisational skills
  • Excellent communication skills in order to provide a high-quality to service to internal and external stakeholders
  • Accounting and Financial administration experience preferred
  • Experience and knowledge of the Property and Lettings Industry – ideal but not essential
  • Self-motivated and ability to work on own initiative
  • Ability to prioritise workload and work to deadlines
  • Previous experience of managing a team
  • Flexible and adaptable in approach to work
  • Experience in a finance or client accounts environment is desirable but mindset, drive and attitude matter just as much.

Additional information

Why loc8me?
● You’ll be part of an ambitious, scaling business
● We invest in personal development and progression
● We encourage innovation and fresh thinking
● You’ll work alongside high-performing, driven people
● Your contribution genuinely makes a difference
This isn’t just a management role.
It’s an opportunity to lead, influence and grow within a business that’s going places.

Benefits
● Competitive salary package
● Birthday off (paid)
● Christmas Eve off (when it falls on a weekday)
● Additional paid holiday entitlement – up to 3 extra days after 1 year of service
● Time Off in Lieu (TOIL)
● Enhanced maternity & paternity leave
● Pension scheme
● Employee Assistance Programme (EAP)
● Access to the loc8me Community Card (exclusive discounts)
● Referral bonus scheme
● Paid professional courses & qualifications
● Regular company social events

Details & Salary
● Hours of work: 9am till 5.30pm Monday to Friday
● Starting Salary: From £30,000 – £40,000 depending on experience

Think you are a good fit? Apply below now

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