Accounts

Rent Income Officer

  • location_cityLoughborough
  • account_balance_wallet£29,000.00
  • business_centerFull time
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Who we are

Join loc8me – Where Ambition Lives                                                                          

loc8me isn’t your average lettings agency.

We’re a fast growing, nationwide student lettings business on a mission to deliver industry leading accommodation experiences for both our students and our landlords. We don’t do mediocre. We don’t stand still. We grow, we improve, and we raise the standard, constantly.

When you join loc8me, you join a company where:

  • Opportunity is real
  • Progression is earned
  • Standards are high
  • Energy is contagious
  • And ambition is encouraged

If you want a role where you can make an impact and not just fill a seat,  keep reading.

Role Purpose

The Rent Income Officer is responsible for the management of rent income performance across
allocated portfolios, with a primary focus on arrears management and recovery.
The role exists to:

● Protect rental income performance and reduce arrears exposure
● Deliver a professional and firm arrears management service to landlords and tenants
● Maintain accurate financial records and support payment and reconciliation processes
● Escalate risk and initiate legal processes where required, in line with loc8me controls

This role is delivery-focused, operating within policy, escalation thresholds, and governance set by the Client Accounts Manager and Financial Director.

Key duties and requirements include:

  • Managing and chasing rent arrears, which is a key part of this role.
  • Starting legal proceedings, working with Solicitors and completing Claims online on behalf of the landlord
  • Managing and responding to emails
  • Monthly payment runs to landlords & contractors
  • Bank account management and reconciliation
  • Deposit Reconciliation
  • Contract and let sheet auditing
  • Completing reports as and when required for landlords and management
  • Branch/landlord support, including regular meetings with the branch
  • Work closely with all departments across the business to resolve issues
  • Meet KPI’s set by the Client Accounts Manager
  • General accounts and administration support to the Client Accounts Manager & Financial Director
  • Meet KPI’s set by the Client Accounts Manager
  • General accounts and administration support to the Client Accounts Manager & Financial Director

Essential skills:

  • Experience in Credit Control, taking a proactive role in managing and collecting rent arrears
  • Strong administration and organisational skills: being organised in a way that is easy for others to read and having a methodical and logical approach to all tasks.
  • Technical skills: Proficient in using various software systems, including Microsoft Packages, i.e. Excel, Word, Excel, Google Sheets and using a Mac
  • Communication skills: Confident in making calls and managing difficult situations.
  • Being able to communicate and collaborate with all internal and external stakeholders and having good interpersonal skills.
  • Self-motivated and able to work on own initiative
  • Ability to prioritise workload, work to deadlines, and adapt
  • Attention to detail: being accurate and having a high level of accuracy.
  • Some travel included – visiting tenants in their property
  • Flexibility within a working role, as there will be some weekend work during busy periods, especially the summer period.

Additional information

 

Why loc8me?

  • You’ll be part of an ambitious, scaling business
  • We invest in personal development and progression
  • We encourage innovation and fresh thinking
  • You’ll work alongside high-performing, driven people
  • Your contribution genuinely makes a difference
Benefits:
  • Competitive salary package
  • Birthday off (paid)
  • Christmas Eve off (when it falls on a weekday)
  • Additional paid holiday entitlement – up to 3 extra days after 1 year of service
  • Time Off in Lieu (TOIL)
  • Enhanced maternity & paternity leave
  • Pension scheme
  • Employee Assistance Programme (EAP)
  • Access to the loc8me Community Card (exclusive discounts)
  • Referral bonus scheme
  • Paid professional courses & qualifications
  • Regular company social events

Details & Salary:

    • Hours of work: 9 am to 5.30 pm, Monday to Friday, 1 hour lunch 
  • Salary Scale £29,000 – £32,000
  • Office based in Loughborough 

Think you are a good fit? Apply below now

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